Most asked questions
What is the standard shipping & delivery time for my package?
Our delivery time varies due to the destination country and the shipping method chosen. Our orders are packed and shipped within 1-2 business days (business days: Monday – Friday, excluding holidays). Average transit times via country are listed here.
Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. Texverse is unfortunately unable to control or reimburse issues related to any of the above.
How do I track my order?
Once your order leaves our storage facility, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you.
How do I send in an item for a return?
If you have decided to return an item, you will need to register your return via your customer account, or contact us through our email, and follow the necessary steps. To start the process please visit our Returns page.
How can I exchange my Texverse product?
To exchange an item from your recent order, simply send it back for to us, which must meet our Returns Policy and place a new order via our shop. Unfortunately, we cannot offer direct exchanges.
I have not received a confirmation email, was my order successful? How do I know if my order is processed?
Once you have successfully placed an order on our website, you will receive a confirmation screen with an order number, followed by a confirmation email to the email address you have provided in the checkout section of our website. If you do not land on the order confirmation screen, it is possible that your order has not been successful due to a browser issue. If you do not receive the confirmation email, please check your spam folder. If nothing has arrived to you, please contact our shop email and we will be happy to assist.
